Had a great conversation with the lead customer service rep for Chase Card Services - I called to verify acceptance of the coupon since I did not see it post to my account. I explained the process to rep and he was familiar, he stated Chase Bank has been getting inundated with coupon only payment attempts. I explained the applicable UCC code and also told him that Capital One and Synchrony Banks have accepted these coupons as a form of payment. He said Chase Bank will reject the coupon method and they need form of payment such as a check or money order. There is a separate address for conditional payments. I threatened to take legal action in federal court and he said fine go hire a lawyer. We can't do anything for you
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I also have a Chase card. Any updates regarding your experience? Have they credited your account yet? Did you send a letter to the CEO?
Going with the CEO letter and threat of a lawsuit next Chase did send me an address for conditional payments, which coupon payments are classified as by Chase- P.O. BOX 15049 WILMINGTON, DE 19850-5149
Refer to the section on the back of the billing statement entitled "Conditional Payments" for additional info.
I have a Amazon rewards charge card through Chase and a checking/savings account at chase as well. I receive my Soc.Sec. and pension in my Chase checking. I'm considering using the coupon method but wondring if i should first switch to my credit union for my SS/Pension, this way they can't touch anything. If they closed my accounts, no big deal, other than I'd probably not be able to sell books or anything else on Amazon anymore. I read the "conditional Payments" section on the back of the CC statement. Why would this be "offered" by any bank/credit card co. if they won't accept? By their having a section regarding this, aren't they basically saying they accept these payments? Maybe since so many are now paying w/coupons, they're being 'hurt" - or their bottom line is being hurt - and they're refusing to accept the coupons, figuring that most won't follow through and will get nervous about possibly going hiring a lawyer and going to court or tribunal? Keep us updated Glenn and if/when i decide to do it, I'll keep things updated here too. And wasn't there something specific about Money Orders in regards to paying off debts? Don't recall what it is/was though probably taught in one of Chris' vids.